Refund and Returns Policy

Safe MEWP Ltd

Last updated: 19th December 2025

At Safe MEWP Ltd we want you to be fully satisfied with your purchase. This Refund and Returns Policy explains your rights under UK consumer law and sets out our own returns procedures.

1. Your Right to Cancel (Consumer Contracts Regulations 2013)

  • If you are a consumer buying goods or services online or by telephone, you have the right to cancel your order within 14 calendar days of receiving your goods without giving any reason.
  • To exercise this right, you must notify us in writing (email or letter) within the 14-day period.

2. Returns Procedure

  • Goods must be returned unused, in their original packaging and in a resalable condition.
  • Certain items may be exempt from returns for health & safety or hygiene reasons (e.g. PPE such as harnesses, helmets, gloves or safety clothing).
  • You are responsible for the cost of returning the goods unless the item is faulty, damaged or incorrect.

3. Refunds

  • Once returned goods are inspected and approved, we will process your refund within 14 days of receiving them back.
  • Refunds will be made using the same payment method you used for the original transaction.
  • If you cancel your order within the 14-day period, we will also refund the standard delivery charge paid.

4. Faulty or Damaged Goods

  • If your goods are faulty, damaged or not as described, please contact us immediately.
  • We will arrange a repair, replacement or refund in line with your statutory rights under the Consumer Rights Act 2015.

5. Trade Customers & Business Purchases

  • The statutory cancellation rights above apply to consumers only.
  • Business and trade account purchases are subject to our standard business terms and conditions. Refunds and returns will be agreed on a case-by-case basis.

6. Contact Us

For cancellations, returns or refund queries please contact:

Safe MEWP Ltd
Unit 1 Rear of 28 Broomfield Road, Erdington, Birmingham B23 7QA
Phone: 0121 3269100
Email: info@safemewp.com